Refund policy

REFUND POLICY

Cancellation policy

You have the right to cancel this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which you or a third party designated by you, other than a carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must give us,

CURREX GmbH
Schaartor 1, 20459 Hamburg
Phone: 040 4134-6060
Fax: 040 4134-6069
E-mail: support@currex.com

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the sample revocation form for this, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation:

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within 14 days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

End of the cancellation policy


Sample revocation form

(If you want to revoke the contract, please use this form template and send it back to us)

CURREX GmbH, Schaartor 1, 20459 Hamburg

Phone: 040 4134-6060

Fax: 040 4134-6069

E-mail: support@currex.de


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:


Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s)
(only for paper messages)

Date


(*) Delete as applicable